Terms and conditions

TERMS AND CONDITIONS OF PLAY AT HARD ROCK VANCOUVER

DEFINITIONS
In these Terms and Conditions, the following definitions shall apply:

"We" or "Us" refers to Hard Rock Vancouver and its affiliated companies.
"You" means any player who participates in games at our casino.
"Games" includes all slot machines, table games, online games, and other forms of entertainment offered by Us.

ACCEPTANCE OF TERMS AND CONDITIONS
By participating in Games or using Our facilities, You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, please exit the premises immediately.
AGE RESTRICTION
You must be at least 19 years old (18 years old for online players) to play Games or use Our facilities. We reserve the right to request proof of age from any player.
RESPONSIBLE GAMBLING POLICY
We encourage all players to gamble responsibly and within their means. If you feel that your gambling habits are becoming a problem, please seek help immediately by contacting our Guest Services desk or visiting our website for resources on responsible gaming.
GAME RULES
The rules of each Game shall be as set out in the respective game instructions or as otherwise provided to You by Our staff. We reserve the right to modify or remove any Game at any time without notice.
JACKPOTS AND PRIZES
We will pay prizes for Games according to the prize payouts and payment schedules published on our website or displayed at the relevant Game machines. Jackpot wins shall be paid out as per our standard payout procedure.
SECURITY MEASURES
To ensure fair play, all slot machine games are equipped with random number generators (RNGs) that are certified by independent testing labs such as Gaming Laboratories International (GLI). Our online Games are also regularly audited for fairness and randomness.
PAYOUT POLICY
We pay out winnings to players in accordance with our standard payout procedure, which includes processing payments via credit/debit card or other approved payment methods. Please note that we may delay the payment of large prizes pending verification of winning tickets or documents.
USE OF PLAYER INFORMATION
We collect and use player information solely for the purpose of managing Games and Our business operations, including sending marketing materials to You in accordance with our standard opt-out procedures. We will not disclose Your personal data without your consent, except as required by law or regulations.
RIGHT TO ALTER OR AMEND TERMS AND CONDITIONS
We reserve the right at any time to alter, modify or amend these Terms and Conditions, including changing game rules, payout structures, or other Game-related matters.
INDEMNIFICATION
You agree to indemnify us against all losses, damages, costs, charges, expenses (including reasonable legal fees) arising from breach of these terms, negligence, wilful misconduct, default or failure by you to comply with any applicable law.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of British Columbia and Canada, without reference to its conflict-of-laws principles. Any disputes arising out of these terms will be resolved through binding arbitration under BC Arbitration Act.
LIMITATIONS OF LIABILITY
Our liability for losses or damages shall not exceed our net winnings from Games played by you during any given calendar month.
ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between us, superseding all prior agreements or understandings between the parties.
SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable in whole or part for any reason, it shall not affect the validity or enforceability of remaining provisions.

By continuing to play Games at Our casino, You acknowledge that you have read and understand these Terms and Conditions. If you do not accept them, please exit the premises immediately.